At ASHFORD PRIME SYSTEMS, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether online or offline.
1. Information We Collect
We may collect the following information:
- Personal Information: Name, email address, phone number
- Device Information: Brand, model, and details related to repair or maintenance
- Service Information: Issues reported, repair history, customer feedback
- Website Usage Information: IP address, browser type, device type, pages visited (via cookies or analytics tools)
2. How We Use Your Information
We use your information to:
- Provide and manage our computer repair and maintenance services
- Contact you about your device, service updates, or inquiries
- Improve our services and customer experience
- Send invoices, receipts, and important notices
- Maintain legal and regulatory compliance
3. How We Share Your Information
We do not sell or rent your personal information.
We may share your information with:
- Our technicians and service team to complete your requested service
- Government authorities if required by law
- Third-party service providers who help us operate our business (e.g., cloud storage, invoicing systems)
All third parties are obligated to protect your data and use it only for the intended purpose.
4. Data Protection and Security
We implement security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, while we strive to protect your information, no method of data transmission over the Internet is 100% secure.
5. Your Rights
You have the right to:
- Request access to your personal information
- Correct or update your data
- Withdraw consent at any time
- Request deletion of your data (where applicable by law)
To make such requests, please contact us at hello@ashfordprime.com.
6. Use of Cookies
Our website may use cookies to enhance your browsing experience and collect anonymous usage statistics. You can disable cookies in your browser settings if you prefer.
7. Data Retention
We retain your information only for as long as necessary to provide our services and comply with legal requirements.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. All changes will be posted on this page with the updated effective date.